The email wasn’t working… so I picked up the phone. 📞
Ever had that moment where tone just didn’t come through – no matter how carefully you wrote!
That was me…The email came from an unhappy client.
I read it once, twice… something was off. There was clearly a miscommunication.
I started writing a reply…but I couldn’t get the tone right.
I didn’t want to make things worse. I wanted to understand the real issue.
So I picked up the phone and called.
It turns out the client had misunderstood something completely.
But hearing my voice, my tone, and how I calmly explained everything made all the difference.
He asked follow-up questions, felt reassured, and even thanked me for calling.
He said it showed I cared enough to handle it personally.
I was so relieved!
That moment reminded me of something important:
Sometimes, a phone call is just better than an email.
When is it worth calling instead of writing?
📞 When you need a fast reply
📞 When it’s complex or sensitive and tone matters
📞 When you’re building rapport (like after receiving a business card)
📞 When email threads go in circles and nothing gets done
You can always follow up with a short email to keep a record if needed.
What about you? Are you Team Phone Call or Team Email?
Would you add any situations where a call works better?
