Mastering Business Emails

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MODULE 1: Understanding the Basics of Business Email Communication

Lesson 1: What is Email Etiquette?
Lesson 1 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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Lesson 2: Cultural Sensitivity
Lesson 2 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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Lesson 3: Language and Grammar
Lesson 3 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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Lesson 4: Word Choice
Lesson 4 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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Lesson 5: American vs. British English in Business Emails
Lesson 5 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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MODULE 1 Recap: Key Foundations of Effective Business Email Communication
Lesson 6 of 6 within section MODULE 1: Understanding the Basics of Business Email Communication. You must enroll in this course to access course content.
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MODULE 2: Business Email Language Toolkit

Toolkit 1: Essential Terms for Business Emails
Lesson 1 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 2: Decoding Abbreviations in Business Emails
Lesson 2 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 3:  Verbs and Phrasal Verbs (PV) – Professional Alternatives
Lesson 3 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 4: Must-Know Collocations for Clear Communication
Lesson 4 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 5: Nouns with Positive Connotations to Boost Your Emails
Lesson 5 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 6: Polished and Polite – Asking Questions Professionally
Lesson 6 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Toolkit 7: Common Business Idioms to Impress and Connect
Lesson 7 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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Module 2 Recap: Business Email Language Toolkit
Lesson 8 of 8 within section MODULE 2: Business Email Language Toolkit. You must enroll in this course to access course content.
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MODULE 3 : Writing a Business Email – Tips and Strategies

Lesson 1: Step-by-Step Explanations of How to Write each Email Component
Lesson 1 of 5 within section MODULE 3 : Writing a Business Email – Tips and Strategies. You must enroll in this course to access course content.
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Lesson 2: How to Effectively Use Ready-made Phrases in Professional Emails?
Lesson 2 of 5 within section MODULE 3 : Writing a Business Email – Tips and Strategies. You must enroll in this course to access course content.
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Lesson 3: Balancing Professionalism with Friendliness in Business Emails
Lesson 3 of 5 within section MODULE 3 : Writing a Business Email – Tips and Strategies. You must enroll in this course to access course content.
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Lesson 4: Responding to Difficult or Upsetting Emails Professionally
Lesson 4 of 5 within section MODULE 3 : Writing a Business Email – Tips and Strategies. You must enroll in this course to access course content.
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Module 3 Recap: Writing a Business Email – Tips and Strategies
Lesson 5 of 5 within section MODULE 3 : Writing a Business Email – Tips and Strategies. You must enroll in this course to access course content.
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MODULE 4: Mastering Email writing – Customizing Templates and Learning from Examples

Lesson 1: How to Modify and Use an Email Template?
Lesson 1 of 4 within section MODULE 4: Mastering Email writing – Customizing Templates and Learning from Examples. You must enroll in this course to access course content.
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Lesson 2: How to Analyze an Email Example
Lesson 2 of 4 within section MODULE 4: Mastering Email writing – Customizing Templates and Learning from Examples. You must enroll in this course to access course content.
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Lesson 3: Practice Email Writing Scenarios with AI
Lesson 3 of 4 within section MODULE 4: Mastering Email writing – Customizing Templates and Learning from Examples. You must enroll in this course to access course content.
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Module 4 Recap: Mastering Email Writing Customizing Templates & Learning from Examples
Lesson 4 of 4 within section MODULE 4: Mastering Email writing – Customizing Templates and Learning from Examples. You must enroll in this course to access course content.
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ANNEXES: Downloadable Resources

1. Useful Phrases and Expressions for Business Emails 
Lesson 1 of 4 within section ANNEXES: Downloadable Resources. You must enroll in this course to access course content.
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2. Business Email Templates
Lesson 2 of 4 within section ANNEXES: Downloadable Resources. You must enroll in this course to access course content.
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3. Business Email Examples
Lesson 3 of 4 within section ANNEXES: Downloadable Resources. You must enroll in this course to access course content.
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🎁 BONUS
Lesson 4 of 4 within section ANNEXES: Downloadable Resources. You must enroll in this course to access course content.
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